Privacy policy

Who is responsible

YavaOffice is a brand of PWK Holdings Pte Ltd (UEN 202003787W), Singapore. This policy explains how we handle personal data connected with this website and YavaOffice enquiries.

For privacy questions, access or correction requests, consent withdrawal or a complaint, email info@pwkholdings.com, marked “YavaOffice — Privacy”. Our Data Protection Officer handles requests sent to this address.

Information we handle

• Enquiries: the name, email address, company details and other information you choose to send us by email.
• Website delivery: hosting and security providers process connection and request information, which may include an IP address, browser information and request time.
• Country selection: this website can use an IP-based country lookup to suggest a destination. It also remembers a country you choose in your browser.

The website does not require a ChatGPT account or collect identity documents in the public setup form. When you continue to Stripe, we save your company name, UEN, authorised contact, nominated email, selected billing cycle and dated acceptance of the service terms. These records are held in our hosted application database. An essential secure browser cookie links your browser to your setup and subscription status; company details are not stored in browser local storage or put in the URL. Card and billing details are entered directly on Stripe’s hosted checkout. We receive payment and subscription references and verified billing-status notifications from Stripe. Subscription emails are delivered through our email provider. Please do not include NRIC or passport copies, bank details or other sensitive documents in an initial enquiry. If checks are needed later, we will explain the purpose and appropriate submission method first.

Why we use information

We use relevant information to process company setup, record your service agreement, administer subscriptions and cancellations, notify you about billing and official notices, complete required checks, provide support, operate and protect the website, and meet applicable legal obligations. Additional information needed for checks is requested separately with an explanation of its purpose and submission method.

We seek consent where required, or rely on an applicable exception under Singapore’s Personal Data Protection Act. Sending an enquiry does not subscribe you to marketing for YavaHR, YavaBook or another product.

Country detection and browser storage

On a first visit without an explicit or remembered destination, the website may contact api.country.is. Like any direct network request, this makes your connection’s IP address available to that provider. The returned country code helps select a destination; it may be inaccurate when using a VPN or shared connection. We do not request GPS or precise device location.

The website does not save the returned IP address in its own application storage. It stores a manual destination choice under yavaoffice-country-choice in local storage on your device. A saved choice or explicit destination takes priority over automatic detection. You can choose another destination, or clear the saved choice from our cookies and preferences page.

Providers, disclosures and overseas processing

Information needed to deliver the site or respond to an email may be handled by hosting, security and email service providers. The current site and application database are hosted through OpenAI Sites infrastructure. Stripe handles subscription checkout and billing. Resend delivers transactional emails when configured. The country lookup described above uses a separate provider. Data may be processed outside Singapore. These providers process information needed for their respective functions.

Where we transfer personal data overseas, we are responsible for taking the steps required by the PDPA to ensure comparable protection. We may also disclose information where required by law or reasonably needed to establish, exercise or defend legal rights. We do not sell enquiry data.

Links to other websites, including Yava products, lead to services with their own privacy notices. Merely following a link does not submit your YavaOffice enquiry to those services.

Retention and protection

We retain personal data only while needed for the purpose for which it was collected, or for a relevant legal or business purpose. When it is no longer needed, it should be deleted or anonymised. Records associated with an activated service may have different retention requirements from an initial enquiry.

We take reasonable steps to protect information under our control. Internet communication cannot be guaranteed completely secure; avoid sending unnecessary sensitive information by email.

Your requests and concerns

Email info@pwkholdings.com to request access to or correction of personal data, withdraw consent with reasonable notice, or raise a concern. Tell us which YavaOffice interaction your request concerns. We may need proportionate information to verify your identity and locate the relevant records.

We handle requests in accordance with applicable law, including relevant exceptions and response requirements. We will explain if a request affects our ability to continue an enquiry or service. You can also contact Singapore’s Personal Data Protection Commission.

Changes to this policy

We may update this policy when the website or our handling of information changes. The date on this page identifies the latest update. Where required, we will notify you or seek consent for a new purpose before using your data for it.